Never Split the Difference

📖What’s the Book About

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

Goodreads.com Description

🤷How I Discovered This Book

I took Chris Voss’s class on Masterclass.com a while ago. When I saw this book on the Libby app, I remembered the class and wanted a refesher.

🧠General Thoughts

This is a fascinating book. He teaches negotiations with real-life experiences - both extreme and day-to-day examples.

🔖Who should read it

Anyone who works in customer service of any kind. So, everyone.